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Shipping Information

LOCAL SHIPPING (Within Malaysia)

Processing & Delivery Time

Normal Season

  • Orders placed before 9 AM will be shipped the same day (excluding weekends & public holidays).

  • Orders placed after 9 AM will be shipped on the next working day.

  • Processing time: within 24 working hours after payment is made.

  • Delivery time: 1–3 working days via Ninja Van (Peninsular) or Pos Laju 5-7 working days (Sabah & Sarawak).

Peak Season / Sale Period

  • Processing time: up to 72 working hours after payment.

  • Delivery time: 3–5 working days, depending on courier and order volume.

  • Please expect minor delays due to high order traffic.

Tracking & Delivery Status

  • Tracking number will be emailed once the courier picks up your parcel.

  • It may take up to 24 hours for the tracking number to be active.

  • If your order hasn’t arrived after 3 working days, kindly reach out to us at inquiry@qiszar.com

Important Notes

  1. All orders will be processed within 1-3 working day(s) of receiving payment for readystocks items during the normal season.
  2. All orders for pre-order basis items are subjected to the date (ETA) specified on the website.
  3. Tracking number will be provided via email. Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.
  4. Please note once the parcel is handed to the courier, the parcel is under the courier responsible. We will not take any responsibility and we are not liable for any problem or loss.
  5. No refund is allowed if the unclaimed parcel is returned to us. All shipping charges will be borne by the customer in order to have it posted out again.


Postage Rate

Region First 1KG Subsequent KG
Peninsular Malaysia RM10 +RM4/kg
Sabah & Sarawak RM17 +RM10/kg



INTERNATIONAL SHIPPING

Courier Partners

  • SF Express – Worldwide

  • DHL Express – Indonesia, UK & other selected countries

Delivery Time

  • Estimated delivery: varies by destination country

  • Please allow up to 2 - 4 weeks delay in rare cases due to customs clearance.

Duties, Taxes & Customs Fees

  • All customs, duties, and import taxes are the responsibility of the recipient.

  • Our courier partner may contact you via SMS/email for ID or clearance documents.

  • Qiszar does not cover any import or clearance fees, and we are not liable for delays due to customs regulations.

Important Notes

  1. If your country is not listed at checkout, please contact us at inquiry@qiszar.com for shipping assistance.
  2. Please check your local Goods and Services Tax (GST) or import duty before making a purchase.
  3. Qiszar is not responsible for any customs-related charges regulated under your country’s import laws.