RETURN & EXCHANGE

RETURN & EXCHANGE POLICY

ONLINE PURCHASES

Q1 - What is your return policy ?

All purchases made through the QISZAR Website are strictly final. Cancellation, return, or refund is not permitted.

Customers must report any defective item within seven (7) days from the date the parcel is received from the courier. Requests submitted after this period will not be eligible for review.

Please note that cash refunds are strictly not provided under any circumstances. For approved defective cases, compensation will be issued in the form of store credit only, which can be used for future purchases on the QISZAR Website.

QISZAR reserves the right to reject any return request that does not comply with the stated policy.

All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED.

Reminder: We have the right to refuse any direct exchange and refund at our boutique or online purchase without any confirmation/notice from us.

ITEM ARE NOT RETURNABLE IF:

1) There are smells such as perfume, body & hair mist, brooch effect, scrunch kids, make up stains etc which cannot be returned.

2) Defects by customers due to wrong washing methods, ironing methods, storing, method of wearing, wrong product handling by customers that may cause product damage will not be entertained.

3) Sales items and purchases made with discount coupons are not returnable, exchangeable & refundable (clearance and sale items).

4) Return/ refund request due to lighting effects, monitor’s brightness, contrast setting, etc will not be entertained as there could be some slight differences in the color tone of the pictures with the actual item.

5) Exceed return & exchange timeline which is within SEVEN (7) days from the date item was received.

6) Item with no price tag or label.

P/S : Return without any reasonable excuse/without liaise with our CS team will not be accepted.

 

Q2: What should I do when I received a wrong item / missing item?
In the unlikely event that you have received incorrect or damaged product(s), you may proceed to return the product(s) and contact our customer service team at 03-27795180 or email customercare@qiszar.com for further assistance.

Q3: What should I do when I received a defect item?
This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

• Order ID (#XXXXXXXX)
• The matter of the issue (defective/faulty)
• Pictures or videos, whichever applicable
• Exchange with the same value item (s).
• Please provide the return tracking number for our record purposes

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

For all orders with defect item email us at customercare@qiszar.com. You may call us at 03-27795180 . We will advise accordingly.

Q4: What is if I change my mind to change order / size or colour?

For sale items, we kindly inform that exchanges, refunds, or cancellations are not possible.
To help you feel confident in your choice, we encourage you to refer carefully to the size chart and select based on your body measurements before placing your order.

If you have any questions or need guidance, our team is always happy to assist — just drop us an email at customercare@qiszar.com .

Q5: What if I received defect item, can I request for return and refund?
Unfortunately, defective items are not eligible for refund. You are required to return the defective item to us within 7 days after receiving your parcel. Once we receive and verify the item, we will process a replacement with a new item in good condition.

Please note that return postage for defect item will be covered by us.

Q6: Why is change of mind not accepted for refund?
Customers are advised to check the size chart, product details, and measurements carefully before completing purchase.

All items are allocated and processed based on confirmed orders, and we are unable to guarantee resale quality once an item has been delivered. Therefore, returns are only accommodated for valid cases such as defective items, incorrect items received, or eligible exchanges under our policy.

Q7 : What if my international order involves change of mind (size, colour, or design exchange)?

For international orders, return or exchange requests due to change of mind including size selection, colour preference, design preference, or fit preference are generally not accepted.

This policy is due to the international shipping costs, customs duties, import/export handling fees, and logistics arrangements involved, which are not covered by QISZAR.

Customers are highly encouraged to review the size chart, product measurements, fabric details, and product information carefully before placing an order.

In exceptional cases where special approval is granted, all related return shipping costs, customs duties, taxes, and handling fees will remain under the customer’s responsibility.

Q8: Are there any exceptions?
In rare cases where approval is granted, it will be processed strictly in the form of store credit only.
Cash refund or bank transfer refund will not be provided for change of mind cases.

Qiszar reserves the right to make the final decision on all cases.