RETURN EXCHANGE POLICY
All purchases made through the QISZAR Website are strictly final. Cancellation, return, or refund is not permitted once an order has been placed.
However, customers may request assistance for eligible cases through our Return Portal, subject to the terms and conditions outlined below.
To submit a request, customers must access the Return Portal and select the appropriate reason based on the return & exchange flow provided.
Only requests that comply with the stated conditions will be reviewed.
Access to our Returns Portal here
1. ELIGIBILITY FOR RETURN
If you experience any issues such as defective items, missing items, or incorrect items received due to fulfillment errors, you may report the issue within 7 days from the date of receiving your order.
To be eligible for review, the item must be in its original condition as received:
- Original tag remains attached
- Unworn
- Unwashed
- Unaltered
- In original packaging
Important : All issue reports must be submitted within the specified timeframe. Reports made after 7 days will not be entertained.
2. NON-RETURNABLE CONDITIONS
Items are strictly not eligible for return, refund, or exchange under the following conditions:
-
Items with odor or visible contamination (e.g. perfume, makeup, stains)
To maintain hygiene and product integrity. -
Damage caused by improper handling by customers (washing, ironing, storage, or usage)
Product condition beyond company responsibility. -
Sale items, clearance items, and purchases made using discount coupons
Considered final sale items. -
Color variation due to lighting, screen brightness, or device display settings
Minor differences are normal due to photography and screen calibration. -
Exceeding the 7-day return & exchange reporting period
Required for quality control and fair processing. -
Items without original tags or labels
Required for identification and verification.
Important : Returns without valid reason or without prior approval from Customer Service will not be accepted.
3. WRONG, DEFECTIVE OR FAULTY ITEMS
If you receive a wrong, defective, damaged, or faulty item due to fulfillment or manufacturing issues, QISZAR will cover the return shipping cost by providing a return Air Waybill (AWB).
You may submit your request via our return portal. Once received, our team will review and process it accordingly.
3 (A). REPLACEMENT STOCK NOT AVAILABLE
If a defective or faulty item is confirmed but replacement stock is unavailable in the return portal, please contact our Customer Experience Team at customercare@qiszar.com.
Our team will review your case and provide the most suitable resolution based on availability and policy.
3 (B). DOCUMENTS REQUIRED FOR ISSUE VERIFICATION
To assist in processing your request, please provide the following:
Defective Item
- Order number
- Photo of consignment note / AWB
- Clear photo/video of defective part
Wrong Design / Size / Colour / Pairing
- Order number
- Photo of consignment note / AWB
- Photo of label sticker on ziplock packaging
- Photo of size label on item tag
Missing Items / Incorrect Quantity
- Order number
- Photo of consignment note / AWB
- Clear photos of items received
- Photo of parcel condition upon receipt
We strongly encourage an unboxing video for missing items or quantity discrepancies, as it helps verify issues that may occur during transit or handling.
4. MISSING ACCESSORIES ENQUIRY
If you believe an accessory included in your order is missing, please contact our Customer Experience Team at customercare@qiszar.com.
Please provide:
- Order number
- Description of issue
- Clear photo(s) of items received
- Photo of consignment note / AWB
Please note: Not all products include accessories. Eligibility will be based on product description and current promotion terms.
5. CHANGE OF MIND (SIZE / COLOUR / DESIGN)
All purchases are generally considered final. Requests to change size, colour, or design are not guaranteed and subject to approval.
However, QISZAR may offer a one-time exchange only, subject to stock availability and management approval.
Requests must be submitted via our return portal.
Important:
- Approval is at the discretion of QISZAR Operations Team
- Change-of-mind exchanges require return shipping cost to be borne by the customer
- Unapproved returns will be rejected and returned to sender
Exchange Options
Size / Colour Exchange
-
Select “Return for Exchange” in the return portal
Design Exchange
-
Select “Return for Store Credit” and place a new order after completion
Stock Availability
All exchanges are subject to stock availability. If the requested item is unavailable, the exchange may not be fulfilled.
6. INTERNATIONAL ORDERS – CHANGE OF MIND
For international orders, change-of-mind requests (size, colour, or design) are generally not accepted due to shipping costs, customs duties, and logistics charges.
Customers are advised to check size chart and product details carefully before purchase.
In exceptional cases where approval is granted, all return shipping costs, customs duties, taxes, and handling fees will be borne by the customer.
6 (A). CUSTOMS & RETURN SHIPMENTS
QISZAR is not responsible for any customs duties, taxes, import charges, or clearance fees imposed on returned parcels.
If a return shipment is held at customs, customers should contact customercare@qiszar.com for guidance. All customs-related charges remain the responsibility of the customer.
7. REFUND POLICY
All purchases made through QISZAR are strictly non-refundable.
In cases involving verified defective, faulty, incorrect, or damaged items, QISZAR will provide a replacement subject to stock availability and approval.
Are there any exceptions?
In rare cases where approval is granted, compensation will be provided strictly in the form of store credit only.
No cash refunds, bank transfers, or refunds to original payment method will be issued under any circumstances.
QISZAR reserves the right to make the final decision on all cases.
8. AS-IS / DISPLAY ITEMS
All As-Is items, display units, and clearance items are sold in their current condition and are strictly not eligible for return, exchange, refund, or store credit.
No exceptions will be made.
9. SHIPPING RESPONSIBILITY
Customers are responsible for ensuring items are securely packed when returning.
QISZAR is not liable for loss, delay, or damage during return shipment. Items remain the customer’s responsibility until received and verified.
Customers are advised to retain proof of postage and tracking details.
All returned items must be in original condition, including packaging, tags, labels, and accessories (if applicable).
10. RETURN VERIFICATION & POLICY ABUSE
All returned items are subject to inspection upon receipt.
QISZAR reserves the right to reject any return or exchange request if:
- Item does not meet eligibility requirements
- Item shows signs of use, wear, washing, alteration, damage, or contamination
- Returned item does not match original order
- False, misleading, or fraudulent information is provided
Rejected items will be returned to the customer, and shipping costs will be borne by the customer.
QISZAR reserves the right to refuse future requests and take appropriate action in cases of policy abuse or fraudulent activity.